What Business Should Be
Warran Automotive is what a business should be: Competent, fair, fast, and friendly. I cannot say enough good things about Lewis and the staff at Warren Automotive.
On I-10, heading back home to Florida after a trip to Texas, our air conditioning went out. The battery light came on and then we heard a BANG! as if something hit the bottom of car. Then the engine temperature gauge climbed into the red. Luckily we were near a weigh station. We pulled over and looked under the hood. The belt had come off and was wrapped around the pulleys. We called AAA for a tow. Thank God we had our smart phone. I got into Yelp and searched for an auto repair shop. Warran Automotive in Bay St. Louis came up first because of the customer ratings. I called and Lewis told us that he worked on Jeeps and he'd see if he couldn't get us on the road today. It was one o'clock and I thought that was pretty optimistic but it was a ray of sunshine in what could have been an ugly situation. It took two hours for the tow truck from AAA to show. By the time we got to Warran, it was after three.
Lewis looked at our car, quoted me a good price, and said he could have us fixed and on the road by noon the next day. I figured we'd have to rent a car and drive to a hotel. Lewis told us of a hotel close by and said they'd drive us there with our luggage. "You're kidding," I thought. What automotive shop gives limousine service? One of the guys, Gary, helped pile our luggage into Lewis' truck and drove us to the hotel. He said to call him the next day so he could come pick us up. Gary picked us up the next morning at the hotel and I had to move fast or he would have carried all of our luggage. They replaced our air conditioning system, installed a new radiator, and got us on the road the next day after lunch.
Mississippi is known for friendly folks but this was way above and beyond. Lewis, Gary, and the staff at Warran Automotive made our breakdown a side trip instead of an inconvenience. These are some of the friendliest folks you'll ever meet. It's the kind of business everyone wants to work with. I wish Lewis would move his business to Florida.
Thank you for visiting Warran Automotive in Bay St Louis, MS. Count on our automotive repair technicians for complete automotive repairs, maintenance, and diagnostic services. Choosing our team will keep your car, truck, suv, or van on the roads longer and safer.